Packed with helpful checklists and figures Find success by focusing on four critical areas to bring your business into balance Set and achieve goals consistently by using and applying balanced scorecards that work. This hands-on guide shows you how to pay attention to more than just your bottom line, revealing how to balance goals you set for your customer needs, company growth and education, finances, and productivity. Discover proven strategies to analyze these areas in the best way to bring balance to your business and achieve the success you seek. * Understand organizational balance * Build scorecards and dashboards * Analyze your results * Fine-tune and improve your system * Avoid common scorecard mistakes A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Introduction 1(1) About This Book 2(1) Conventions Used in This Book 2(1) What You're Not to Read 3(1) Foolish Assumptions 3(1) How This Book Is Organized 3(2) Part I: The ABC's of Balanced Scorecard 3(1) Part II: The Customer --- The Critical Leg 4(1) Part III: Financial Measurement --- The Foundation Leg 4(1) Part IV: Internal Business Processes --- The Value Creation Leg 4(1) Part V: Knowledge, Education, and Growth --- the Learning Leg 4(1) Part VI: The Part of Tens 5(1) Icons Used in This Book 5(1) Where to Go from Here 5(2) Part I: The ABC's of Balanced Scorecard 7(66) Goals, Scores, and the Balanced Scorecard 9(22) Getting Familiar with Balanced Scorecard 10(1) Just what is Balanced Scorecard, anyway? 10(1) Learning on the four legs of the scorecard 10(1) Achieving Organizational Balance 11(1) Analyzing Your Customers: Critical Leg 12(2) Knowing who you sell to 12(1) Focusing on future customers 13(1) Considering your internal customers 14(1) Following the Money: Foundation Leg 14(4) Measuring your financial health 15(2) Common mistakes made in finance 17(1) Tracking Your Internal Business Processes: Value-Creation Leg 18(3) Assessing the current state of your business 18(1) Installing effective measures for tracking processes 19(1) Anticipating your business's future state 20(1) The top five process-tracking problems 20(1) Managing Company-wide Knowledge, Education, and Growth: Learning Leg 21(4) Understanding the importance of taking care of your own 22(1) Measuring knowledge, education, and growth 23(2) Staying on the right course in the fourth leg of the scorecard 25(1) Using Dashboards to Apply Balanced Scorecards to Your Business 25(6) Market, environmental, and technology considerations for your dashboards 27(1) Reviewing strategy, operational, and tactical scorecards and dashboards 28(3) Building and Balancing Scorecard Strategies